Clarendon House Veterinary Group

Clarendon House Veterinary Group is a long-established small-animal practice (established 1918) that states it meets RCVS Core Standards, and is also listed as a veterinary nurse training facility. The website focuses on routine and preventative care (vaccinations, parasite control, microchipping, health checks) alongside consultations for ongoing problems, with home visits available. In the latest reviews, owners repeatedly mention thorough examinations, clear explanations (including when treatment isn’t in the pet’s best interest), and specific problem-solving (for example, removing a grass seed from a dog’s ear without sedation). There’s also a clear split in experiences with front-desk service: several reviews praise helpful reception, while one describes a receptionist as dismissive when asking about the Healthy Pet Club.

Services

Services and capabilities mentioned on the clinic website and/or in reviews include

• •Consultations (vet and nurse) for routine check-ups and specific concerns (appointment-based)
• •Vaccinations (including booster appointments referenced in reviews)
• •Parasite control (flea/worm/tick/lice/mite prevention mentioned)
• •Microchipping
• •Blood pressure checks
• •Six-month health checks
• •Grooming & nail clipping
• •Anal sac expression
• •Pet travel documentation
• •Home visits
• •Problem treatments referenced in reviews, including ear foreign body/grass seed removal (done without sedation in one case)

Emergency arrangements (as stated on the website)

• •During normal hours: contact the practice for emergencies
• •Out of hours: emergency care is handled by Vets Now (the dedicated out-of-hours provider named on the site)

Animals treated (from the website)

• •Dogs, cats, rabbits, ferrets, hamsters, guinea pigs, gerbils
• •Reptiles and tortoises
• •Small and large cage birds, backyard poultry, wild birds

People

Named team members mentioned in the latest reviews

• •Diana/Dianna (vet): mentioned for going “above and beyond,” including carefully removing a grass seed from a dog’s ear without sedation, and for straightforward conversations about age-related issues—one owner valued being told when the risks of some treatments outweighed the likely benefit.
• •Jackie (reception): praised for being helpful, giving clear instructions, and providing knowledgeable information.
• •Joanne Sadler (locum vet): described as informative and doing thorough checks, with owners reporting they received helpful advice.

Reviews

Google rating: 4.6 stars from 233 reviews.

• •Clear, thorough vet consultations: owners describe detailed checks (including for routine booster visits) and explanations of options, including when nothing more could be done in a serious illness.
• •Practical, minimally invasive handling when possible: one owner highlights an ear issue resolved by removing a grass seed without sedation.
• •Reception experience is mixed: multiple reviewers praise receptionists as helpful and clear, but one reviewer reports being treated dismissively when enquiring about the Healthy Pet Club, and chose not to register as a result.
• •Emotional support during difficult visits: several reviews describe vets and reception being supportive during distressing situations involving very unwell pets.