Clarendon House Veterinary Group

- Many recent reviewers describe the team as friendly, professional, and genuinely caring, with several long-term clients saying the service has been consistently strong over many years. - Compassion during end-of-life and bereavement care stands out strongly, including calm support around euthanasia, honest conversations when a pet could not be saved, and thoughtful help with cremation plans and keepsakes. - Routine care is also well regarded, with positive comments about thorough appointments, clear advice, reassuring communication, and pets being seen on time.

Services

•Routine and preventative care: vet and nurse consultations, vaccinations including boosters, parasite control, microchipping, blood pressure checks, and six-month health checks.
•General pet care services: grooming and nail clipping, anal sac expression, pet travel documentation, and home visits.
•Animals treated: dogs, cats, rabbits, ferrets, hamsters, guinea pigs, gerbils, reptiles and tortoises, plus small and large cage birds, backyard poultry, and wild birds.
•Emergency care: emergencies are handled through the practice during normal hours, with out-of-hours cover provided by Vets Now.
•Examples from pet owners: reviews mention thorough routine checks for older pets, clear explanations of treatment options and limits, careful handling of cats and dogs during appointments, surgery and aftercare for a bird, and compassionate practical support after a pet’s death, including help with cremation arrangements and keepsakes.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews focus much more on the standard of care and communication than on cost.

People

•Charlotte (vet): singled out for especially positive care.
•Dianna (vet): previously praised for thorough checks, honest advice around age-related health issues, and removing a grass seed from a dog’s ear without sedation in one case.
•Joanne Sadler (locum vet): described as informative, thorough, and helpful with advice.
•Jackie (reception): mentioned positively for clear instructions and knowledgeable, helpful support.
•Reece: praised as informative, helpful, and reassuring.

Reviews

Google rating: 4.6/5 from 242 reviews.

•Many recent reviewers describe the team as friendly, professional, and genuinely caring, with several long-term clients saying the service has been consistently strong over many years.
•Compassion during end-of-life and bereavement care stands out strongly, including calm support around euthanasia, honest conversations when a pet could not be saved, and thoughtful help with cremation plans and keepsakes.
•Routine care is also well regarded, with positive comments about thorough appointments, clear advice, reassuring communication, and pets being seen on time.
•One negative review describes a dismissive experience when calling to ask about the Healthy Pet Club.

Reviews for Clarendon House Veterinary Group

No VetsCompared reviews yet

Reviews from pet owners who enquired with Clarendon House Veterinary Group through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 242 we track in total. Recent reviews may not be representative of overall sentiment.

Jay M

1 month ago

Can’t thank them enough for doing the operation on my bird All the staff are brilliant friendly and extremely professional the support from start to finish with the procedures and the aftercare is amazing, I can’t thank you all enough.

Kimberley Hall

All of the staff have been incredible. Esp Charlotte the vet

Paula Wheeler

2 months ago

Our cat Shadow was sadly killed by a car earlier this week, and was taken by a kind person to Clarendon House in Galleywood. They were not our vets but they treated us with incredible compassion as if we had been with them for years. They arranged a viewing, helped advise the cremation plans, and even took paw prints and fur for us. Their kindness meant so much during an awful time and we were so very grateful for everything they did. I would highly recommend them and their team and will be transferring our other pet to their care. Thank you so very much.

Samuel Smith

3 months ago

I’ve had a great experience with this veterinary practice when bringing in my two cats. The team is always friendly, professional, and genuinely caring, making both visits and treatments as stress-free as possible

Helen Carter

4 months ago

We have been using Claredons for over 10 years always first rate service.

Liz Kemp

9 months ago

Reece was very informative and helpful,with a pleasant attitude.I feel I can always get reassured with any concerns.

Kat Cable

Always very caring and kind to all the cats I've brought to the practice over the years, but particularly so when I had to bring my elderly cat to be put to sleep recently. Every member of staff was so lovely and helpful, nothing was too much trouble and it made things so much easier for me and my family at a really sad time.

Jore Miles

10 months ago

The vets and the receptionists were absolutely fantastic, very caring and thoughtful during a very emotional time with my pet. A fantastic team.

Keith Draper

Excellent service very helpful and kind with our cat lenny unfortunately lenny was too ill to be saved the vet explained there was nothing they could do Thank you K Draper

Louise Chappell

11 months ago

Called the practice with a view to registering my pets with them, found the receptionist quite dismissive and I felt like she couldn't really be bothered to take the call or help with my questions regarding the Healthy Pet Club. As a result I will not be registering my pets with them. Customer service zero!