Emergency Vets in Chelmsford

## Summary Medivet South Woodham Ferrers is part of the Medivet group and is led (per the clinic website) by Veterinary Surgeon Oliver Smith. The practice offers 15‑minute consultations, has on‑site X‑rays and an in‑house laboratory, and is set up for routine care as well as surgical referrals including orthopaedic and ophthalmic surgery. Reviewers describe practical accommodations for anxious or reactive pets, including being able to book an end‑of‑clinic appointment for a dog-reactive dog, and mention a layout with separate waiting areas (cats vs dogs, and a spot to sit with small animals away from dogs). Online booking is specifically mentioned in reviews. ## Services - **Routine and preventive care:** vaccinations and parasite care. - **Consultations:** 15‑minute consultations (as stated on the website). - **Neutering** and **microchipping**. - **Dentistry**. - **Nurse clinics**. - **Home visits**. - **Animal Health Certificate** for pet travel. - **Diagnostics on site:** X‑rays and an in‑house laboratory. - **Surgery (listed specialties):** ophthalmic surgery and orthopaedic surgery. - **Species seen (per website):** cats, dogs, rabbits, and small mammals. - **Out-of-hours care:** provided via Medivet 24 Hour Southend; the website states a **£130** out‑of‑hours consult fee, and **no charge for assessment by phone**. - **Veterinary Nurse Training facility** (from structured clinic data). ## Pricing - **Out-of-hours consult fee:** **£130** (website states this applies to the out‑of‑hours practice). - **Phone assessment (out of hours):** **no charge** (as stated on the website). ## People - **Oliver Smith (Veterinary Surgeon, lead vet):** named on the website; multiple reviewers mention “Oliver/Ollie” specifically, describing him as taking time to listen to concerns and handling appointments “professionally and with care.” - **The wider team:** reviewers describe staff as welcoming and friendly, and one review highlights the team collaborating to “come up with workable solutions.” ## Reviews **Google rating:** 4.8 stars from 139 reviews. **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly mention pets being kept calm during visits (including a first vet visit for a puppy). - Practical support for behaviour needs: reviewers describe being able to request end‑of‑clinic appointments for a dog-reactive dog, and note separate waiting areas (cats vs dogs, and a separate area for small animals). - Access and booking: reviewers mention it being easy to get appointments and that online booking is “handy.” - When emergencies disrupt schedules, one reviewer describes the appointment being rebooked after a wait, and found that “perfectly understandable,” with care praised at the follow-up visit.

## Summary Edgewood Veterinary Group describes itself as an **independent** practice. It treats **dogs, cats, small animals and exotic pets**, and highlights **intensive care facilities** on its website. It’s also a **Cat Friendly Clinic (Silver Accreditation)**. From the latest reviews available to us, owners most often point to: - **Good appointment access** (“no problems getting appointments” and “lots of appointment slots available”). - **Sensitive, low-pressure consultations**, including one review thanking **Jake** for remembering a previous visit and handling a difficult appointment “with respect & no pressure.” - **Thoughtful communication in stressful situations**, including a review describing how staff handled the notification and collection process when a cat was found deceased. - A clear admin policy on the website: **72 hours’ notice is required for repeat prescriptions**. ## Services Services and capabilities mentioned on the clinic website and in reviews include: - **Routine health checks** - **Vaccinations** - **Parasite checks** - Care for **dogs, cats, small animals, and exotic pets** - **Intensive care facilities** (website) - **Urgent/emergency care**: the website advises calling immediately if a pet is seriously injured or ill and notes availability for urgent appointments - **Veterinary nurse training facility** (structured clinic data) - **Repeat prescriptions**: the website states **72 hours’ notice** is needed for repeat prescriptions ## People - **Jake** (role not stated): thanked by name for **remembering a previous visit**, recognising the client/pet, and conducting the appointment **sensitively and without pressure**, which the reviewer said made a difficult morning more bearable. - Vets and reception staff (not named): reviews describe a vet who was **patient with a nervous dog**, took time to answer questions, and reception staff who **sent promised information immediately**. ## Reviews **Google rating: 4.7 stars from 219 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Appointment availability/access**: multiple reviews mention being able to get appointments and having plenty of slots. - **Consultations that feel unhurried and pressure-free**: owners mention vets taking time, answering questions, and not pushing decisions. - **Handling of sensitive events**: one review details staff communication and demeanour when informing an owner their cat had been found dead and when the owner arrived to collect the pet. - **Cost perceptions vary**: one reviewer says it’s “not cheap,” while another says they were “pleasantly surprised” by the bill.

## Summary Clarendon Equine Clinic Ltd describes itself as an **independent equine practice** with **in‑patient facilities** and an **in‑house laboratory** (including same‑day general screen blood sampling). It offers **24/7 on‑call emergency cover (365 days a year)**, and its set‑up (surgical theatre, treatment room, menage, hard trot‑up areas, weighbridge) suggests it can handle both routine care and more involved investigations/procedures. In recent reviews, owners most often describe: - vets being **calm with nervous ponies**, including during a **strangles injection** where the pony was reported to be “completely relaxed” - **ongoing communication**, including being **kept in contact over Christmas** - **punctual visits** (“arrived on time”) and a team that includes **a vet and a student** on calls There is also a clear negative account (older) describing **poor office/reception handling around a vaccine visit**, including a dispute involving a **£53 vaccine** and concerns about pain relief not being left as expected. ## Services Services and capabilities mentioned on the clinic’s website include: - **24/7 emergency support** with a dedicated on‑call service (24/365) - **Zone visits** - **Dentistry** - **Surgery** (including **laser surgery**) - **Endoscopy** and **gastroscopy** - **Guttural pouch wash** - **Pre‑purchase examination** - Diagnostics and procedures: **ultrasound**, **radiography**, **nerve blocks**, **joint injections** - **Equine MOT health check** Species stated: **horses and donkeys**. Facilities stated: - **In‑house laboratory** - **Surgical theatre** - **Treatment room** - **Menage** - **Hard trot‑up areas** - **Weighbridge** - **In‑patient facilities** ## Pricing - One reviewer cites being “more interested in receiving **£53 for a vaccine**” (single review; no wider price list provided). ## People Named individuals mentioned in reviews: - **Dawn (reception)** — described as having “helped us on many occasions,” particularly when animals were “very poorly.” - **Lauren** — mentioned as someone who “always goes the extra mile” and kept the owner reassured with contact over Christmas (role not explicitly stated in the review). Other staffing notes from reviews: - Owners mention **“young female vet and her student”** attending and being helpful, friendly, efficient, and on time. - Multiple recent reviews describe vets being **calm and gentle with nervous ponies**, specifically during injections. ## Reviews **Google rating: 4.8 stars from 89 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Handling of anxious equines: owners describe vets keeping a **nervous pony calm**, including during a **strangles injection** where the pony was reported not to react. - Communication and reassurance: one owner highlights being **kept in contact over Christmas** and having questions answered. - Timeliness and efficiency: “**arrived on time**” and described as efficient. - Reception experience is mixed: recent feedback praises reception support (specifically naming **Dawn**), while an older 1‑star review alleges **poor office staff behaviour** and dissatisfaction around a **vaccine visit and aftercare/pain relief**. - A small portion of older reviews appear **off‑topic** (e.g., COVID testing/park‑and‑ride) and don’t reflect veterinary care.

## Summary House and Jackson LLP is an **independent** equine and small animal veterinary practice that’s been operating **since 1980**. The practice covers **small animals and equines**, and provides **emergency and out-of-hours care** with calls outside certain hours forwarded to **Vets Now (Witham)**. In the latest reviews available to us, owners most often describe supportive handling of difficult situations such as **euthanasia** (described as gentle and respectful) and day-to-day care for **rescue pets**, plus practical help with **pet insurance claims**. ## Services - **Small animal and equine veterinary care** (both are explicitly stated on the clinic website). - **Emergency and out-of-hours care** for small animals and equines. - The website states that calls **outside certain hours are forwarded to Vets Now (Witham)**. - The website also notes that some evening emergencies seen the same day may be **subject to emergency fees** (fee amount not stated). - **Euthanasia support** (mentioned in reviews for dogs; described as calm, gentle handling). - **Help with pet insurance claims** (mentioned in reviews as making the process easier). - **Veterinary Nurse Training facility** (listed in the provided clinic data). ## People - **Georgia** (role not specified in the input): mentioned by name in a review for being “amazing” during a dog’s euthanasia, helping the owner through a difficult decision and supporting a “peaceful send off.” - Vets, nurses, and an administrator are repeatedly mentioned (not named) for: - **Thoroughness and practical problem-solving** (“found solutions to many problems over the years”). - **Helpfulness with logistics**, including **insurance paperwork**. - **Gentle, respectful handling** during end-of-life visits. ## Reviews **4.8 stars from 97 reviews.** Themes below are drawn from the latest written reviews available to us. - **End-of-life care is a standout theme:** multiple owners describe euthanasia appointments as respectful, gentle, and handled with care, which helped during an emotionally difficult time. - **Long-term relationships with the practice:** reviewers mention being with the clinic “for a long time,” with ongoing support for dogs and other pets. - **Practical support beyond the consult room:** one owner specifically highlights help with a **pet insurance claim**, saying it made the process much easier. - **Problem-solving over time:** owners describe vets and nurses as knowledgeable and able to find solutions to recurring or complex issues.

## Summary Vets4Pets Chelmsford is part of the Vets4Pets group, and the website describes it as a small-animal practice with in-house diagnostics (including lab work, digital X‑ray and ultrasound) plus an operating theatre and dental X‑ray. Reviews repeatedly mention being seen quickly for urgent issues (including “within minutes” and same‑day appointments), and owners describe practical help beyond the consult itself—for example, staff handling an insurance claim and challenging an initial insurer rejection after a cat’s dental extractions and weight‑loss investigation. There’s also at least one negative account focused on customer service at reception. ## Services Based on the clinic website summary and the latest reviews, services and capabilities mentioned include: - **Out-of-hours emergency care** when the clinic is closed (as stated on the website). - **Emergency/urgent appointments** (reviews describe being seen “within minutes” for a poorly puppy and being seen straight away for a tick removal, plus same‑day availability for a dog). - **Dentistry and dental imaging** (dentistry and **dental X‑ray** listed; reviews mention a cat having **teeth out**). - **Diagnostics** - **In-house laboratory** work (biochemistry, haematology, electrolytes listed) - **Blood pressure monitoring** - **Tonopen eye pressure testing** - **Digital X‑ray** and **ultrasound** - **Surgery and anaesthesia** - Anaesthesia and operating theatre listed - Orthopaedic procedures listed such as **cruciate surgery** and **fracture repair** - Reviews mention a **toe amputation** performed under **general anaesthetic** - **Facilities/patient areas**: separate dog and cat wards and **isolation units** (listed). - **Nurse clinic** (listed). - **Pet travel documentation**: **Pet Passport / Animal Health Certificate** (listed). - **Prescriptions** (listed). - **Health plans** (listed; one review references the **Vac4Life programme**, without giving current terms/pricing). ## People - **Zizia (Elizabeth) Douglas** — Practice Owner & Veterinary Surgeon (named on the website). A long-term client specifically highlights “how wonderful Zizia is” and describes her as consistently being there for their dog over time. - **Becky** — thanked by name in a review for involvement in care for an older dog with arthritis and treatment for a grass seed/paw pad infection. More generally, multiple reviews describe: - **Clear discussion of treatment options** before surgery (one owner reports “trying various avenues before resorting to general anesthetic”). - **Help with admin around claims** (one owner says the practice managed their insurance claim and challenged an initial rejection). ## Reviews **4.6 stars from 326 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access for urgent problems**: owners describe being seen same day or “within minutes,” including for a tick removal and an emergency puppy appointment. - **Concrete outcomes from treatment**: examples include dental extractions alongside investigation of weight loss, a toe amputation with recovery described as “tremendous,” and surgical interventions over a dog’s lifetime. - **Support outside the exam room**: one owner reports the team managed an insurance claim and challenged an insurer’s initial rejection to secure partial payment. - **Customer service inconsistency**: one reviewer reports a very negative interaction with a staff member at reception, while many others describe staff as friendly/helpful.