Edgewood Veterinary Group

Edgewood Veterinary Group describes itself as an independent practice. It treats dogs, cats, small animals and exotic pets, and highlights intensive care facilities on its website. It’s also a Cat Friendly Clinic (Silver Accreditation).

From the latest reviews available to us, owners most often point to

• •Good appointment access (“no problems getting appointments” and “lots of appointment slots available”).
• •Sensitive, low-pressure consultations, including one review thanking Jake for remembering a previous visit and handling a difficult appointment “with respect & no pressure.”
• •Thoughtful communication in stressful situations, including a review describing how staff handled the notification and collection process when a cat was found deceased.
• •A clear admin policy on the website: 72 hours’ notice is required for repeat prescriptions.

Services

Services and capabilities mentioned on the clinic website and in reviews include

• •Routine health checks
• •Vaccinations
• •Parasite checks
• •Care for dogs, cats, small animals, and exotic pets
• •Intensive care facilities (website)
• •Urgent/emergency care: the website advises calling immediately if a pet is seriously injured or ill and notes availability for urgent appointments
• •Veterinary nurse training facility (structured clinic data)
• •Repeat prescriptions: the website states 72 hours’ notice is needed for repeat prescriptions

People

• •Jake (role not stated): thanked by name for remembering a previous visit, recognising the client/pet, and conducting the appointment sensitively and without pressure, which the reviewer said made a difficult morning more bearable.
• •Vets and reception staff (not named): reviews describe a vet who was patient with a nervous dog, took time to answer questions, and reception staff who sent promised information immediately.

Reviews

Google rating: 4.7 stars from 219 reviews. “”

• •Appointment availability/access: multiple reviews mention being able to get appointments and having plenty of slots.
• •Consultations that feel unhurried and pressure-free: owners mention vets taking time, answering questions, and not pushing decisions.
• •Handling of sensitive events: one review details staff communication and demeanour when informing an owner their cat had been found dead and when the owner arrived to collect the pet.
• •Cost perceptions vary: one reviewer says it’s “not cheap,” while another says they were “pleasantly surprised” by the bill.