Edgewood Veterinary Group

- Positive care experiences: some owners describe the team as knowledgeable and professional, with one saying they had full confidence in the practice to do what was best for their dog. - Access and premises: reviewers mention same-day appointments and describe the Althorne surgery as clean, tidy, newly refurbished, spacious and welcoming, although one owner reported a consultation starting about 20 minutes late. - Surgical care: one detailed review praises the handling of a cat spay, including smooth organisation, aftercare guidance, recovery food and medication, and follow-up arrangements.

Edgewood Veterinary Group presents itself as an independent practice in Chelmsford, with intensive care facilities and Silver Cat Friendly Clinic accreditation. The clinic offers routine preventative care alongside referrals and emergency care, including weekend emergency opening. Recent feedback is mixed, with praise for professional care, same-day access and surgical aftercare, alongside complaints about pricing and one disputed experience around records and handling.

Services

•Preventative and routine care: health checks, vaccinations, and parasite checks/treatments are part of the clinic’s core offering. Recent reviews mention dogs being seen for routine appointments and a cat attending for vaccinations before surgery.
•Surgery and follow-up care: a recent reviewer describes a cat spay with clear aftercare advice, recovery food and medication for 10 days, and follow-up appointments arranged around the owner’s availability.
•Emergency and urgent care: the practice offers emergency care and says it is open at weekends for emergencies. One owner also reports getting a same-day appointment for their dog, while another says the team helped quickly when their cat had eaten something she should not have.
•Advanced care and referrals: the website highlights intensive care facilities and referral services.
•Animals treated: the practice website lists care for dogs, cats, small animals, and exotic pets.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review comments on cost are mixed: one owner felt pricing was more than fair for the level of care and reassurance, while another complained about paying nearly £400 for flea, tick and worming treatment for three dogs.

People

Recent reviews describe the team as friendly, welcoming, knowledgeable and professional, but no individual staff members are named.

Reviews

Google shows 3.7 stars from 7 reviews. Recent feedback is mixed overall.

•Positive care experiences: some owners describe the team as knowledgeable and professional, with one saying they had full confidence in the practice to do what was best for their dog.
•Access and premises: reviewers mention same-day appointments and describe the Althorne surgery as clean, tidy, newly refurbished, spacious and welcoming, although one owner reported a consultation starting about 20 minutes late.
•Surgical care: one detailed review praises the handling of a cat spay, including smooth organisation, aftercare guidance, recovery food and medication, and follow-up arrangements.
•Main concerns raised: criticism centres on pricing in one review and, separately, one owner’s complaint about their dog becoming fearful and an allegation that records were withheld unless further payment was made.

Reviews for Edgewood Veterinary Group

Note: Showing the 10 most recent Google reviews out of 7 we track in total. Recent reviews may not be representative of overall sentiment.

Gerry Flashman

11 months ago

Near on £400 to get deworming and Flea/Tick treatment for my 3 dogs. At least bank robbers are honest about what they are !

KEVIN WAKELING

1 year ago

very knowledgeable, very professional. I have full confidence in them to act for the best for my dog.

Tina Edmonds

Bryan

Managed to book a same day appointment for my dog at Althorne site. Surgery was empty when I arrived but consultation with the vet didn't start until 20 mins after due time. Surgery is nicely laid out, clean and tidy as you'd expect for a newly refurbished building.

Nick Hurst

First time visiting the Althorne surgery today. New and spacious premises. All staff were friendly and welcoming. Courtesy dog treat included. Previously used the Burnham surgery which has now closed. Excellent service has continued here. From our experience I would recommend this surgery if local to the area. Thanks!

Bradley Winckless

Edgewood has been brilliant since getting my cat. The team have been brilliant with her and have always helped within a minutes notice if we have an emergency (or the cat helps herself to something she shouldn’t eat…). I have had her spayed today, which would have been my third or fourth appointment with the group following vaccinations, and the whole process was painless from start to finish. We have been provided appropriate guidance surrounding aftercare for her and given suitable food and medication for the next 10 days of recovery. We have also been advised about follow up appointments which were booked around my availability. Whilst price isn’t a concern for most pet owners I also note that their pricing was in my eyes was more than fair for the level of service and reassurance I have received. 5 stars from me and a big thanks to the team. I will definitely be continuing to use Edgewood in the future.

Anna Si

I am extremely disappointed with the service I received at this veterinary practice. The actions of the staff made my dog fearful and anxious about veterinary visits, which was never an issue before. Instead of taking responsibility, they labeled my dog as aggressive and offered no support, blaming my dog for the problem they initiated. On top of this, they have unlawfully refused to provide me with Bella’s medical records unless I pay more money, which is a clear violation of GDPR. The lack of care, professionalism, and respect shown by this practice is appalling. I would not recommend their services to anyone who cares about their pet’s well-being.