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Vets4Pets Chelmsford

#13 Vet in Chelmsford, Essex

4.6
Corporate

Vets4Pets Chelmsford – Vets in Chelmsford

Updated January 2026
Corporate

Clinic Overview

Vets4Pets Chelmsford is part of the Vets4Pets group, and the website describes it as a small-animal practice with in-house diagnostics (including lab work, digital X‑ray and ultrasound) plus an operating theatre and dental X‑ray. Reviews repeatedly mention being seen quickly for urgent issues (including “within minutes” and same‑day appointments), and owners describe practical help beyond the consult itself—for example, staff handling an insurance claim and challenging an initial insurer rejection after a cat’s dental extractions and weight‑loss investigation. There’s also at least one negative account focused on customer service at reception.

Services

Based on the clinic website summary and the latest reviews, services and capabilities mentioned include

  • Out-of-hours emergency care when the clinic is closed (as stated on the website).
  • Emergency/urgent appointments (reviews describe being seen “within minutes” for a poorly puppy and being seen straight away for a tick removal, plus same‑day availability for a dog).
  • Dentistry and dental imaging (dentistry and dental X‑ray listed; reviews mention a cat having teeth out).
  • Diagnostics
  • In-house laboratory work (biochemistry, haematology, electrolytes listed)
  • Blood pressure monitoring
  • Tonopen eye pressure testing
  • Digital X‑ray and ultrasound
  • Surgery and anaesthesia
  • Anaesthesia and operating theatre listed
  • Orthopaedic procedures listed such as cruciate surgery and fracture repair
  • Reviews mention a toe amputation performed under general anaesthetic
  • Facilities/patient areas: separate dog and cat wards and isolation units (listed).
  • Nurse clinic (listed).
  • Pet travel documentation: Pet Passport / Animal Health Certificate (listed).
  • Prescriptions (listed).
  • Health plans (listed; one review references the Vac4Life programme, without giving current terms/pricing).

People

  • Zizia (Elizabeth) Douglas — Practice Owner & Veterinary Surgeon (named on the website). A long-term client specifically highlights “how wonderful Zizia is” and describes her as consistently being there for their dog over time.
  • Becky — thanked by name in a review for involvement in care for an older dog with arthritis and treatment for a grass seed/paw pad infection.

More generally, multiple reviews describe

  • Clear discussion of treatment options before surgery (one owner reports “trying various avenues before resorting to general anesthetic”).
  • Help with admin around claims (one owner says the practice managed their insurance claim and challenged an initial rejection).

Reviews

4.6 stars from 326 reviews. - Fast access for urgent problems: owners describe being seen same day or “within minutes,” including for a tick removal and an emergency puppy appointment.

  • Concrete outcomes from treatment: examples include dental extractions alongside investigation of weight loss, a toe amputation with recovery described as “tremendous,” and surgical interventions over a dog’s lifetime.
  • Support outside the exam room: one owner reports the team managed an insurance claim and challenged an insurer’s initial rejection to secure partial payment.
  • Customer service inconsistency: one reviewer reports a very negative interaction with a staff member at reception, while many others describe staff as friendly/helpful.

Special Services

Emergency Services
Vet Nurse Training

Location

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