RSPCA Essex Mid & North Branch

RSPCA Essex Mid & North Branch is a charity-run animal service (an RSPCA branch). Based on owner comments, it appears set up for routine veterinary care and surgery (including lump removal), with some people also using it for end-of-life support and for adopting pets through the charity.

Concrete details mentioned by reviewers include

• •A dog having “2 lumps removed,” with the owner describing the process from surgery through to later support when they “had to say goodbye” to a cat.
• •Post-operative care: one owner said staff “really looked after” their pet “during and after her operation.”
• •Calm handling at appointments: one review describes a vet making an appointment feel “calm and safe.”
• •Pet adoption: one reviewer says they adopted two cats through the branch and later used the “continued care and services.”

Feedback is mostly positive, but there is also a critical review describing difficulty getting through by phone, difficulty obtaining appointments, and a negative experience with staff attitude.

Services

Services and scenarios explicitly mentioned in the available information include

• •Surgery/operations, including lump removal (“2 lumps removed”).
• •Post-operative care (“looked after [pet] during and after her operation”).
• •End-of-life care/support (an owner described being supported when they had to say goodbye to a cat).
• •Adoption of pets (cats) through the charity, with mention of ongoing/continued care and veterinary services afterward.
• •General appointments/consultations, with some owners highlighting calm handling during visits.

People

No staff are named in the available information, but reviewers repeatedly comment on

• •Veterinary care style: one owner says the vet made their pet’s appointment feel “calm and safe.”
• •Reception team: one owner described a receptionist being visibly emotional with them (“even she’d a tear with me”) during an end-of-life situation.
• •Team coordination: one review describes the clinical team (vet, nurses, reception) as “very efficient and well organised,” while another review alleges poor attitude from staff—showing conflicting experiences.

Reviews

4.5 stars from 95 reviews. - Surgery and aftercare are frequently praised, including owners describing good care “during and after” an operation and a smooth experience for lump removal.

• •Kindness during difficult moments comes up in end-of-life situations, with one owner describing compassion from both clinical and reception staff.
• •Organisation and efficiency are specifically mentioned by one reviewer (“very efficient and well organised”).
• •A minority report access and attitude problems: one reviewer describes difficulty reaching the clinic by phone, difficulty getting appointments, and feeling judged about benefit-related eligibility.