Spring Lodge Veterinary Centre

Spring Lodge Veterinary Centre describes itself as a veterinary group and advertises a 24 Hour Emergency Service. It also operates a Veterinary Nurse Training facility. Recent reviews mainly discuss routine cat care (annual vaccinations and health checks) and repeatedly mention consultations where staff take time to explain options and answer questions, including adapting communication for an owner with hearing loss and learning disabilities.

Concrete details owners mention include

• •Calm handling during cat health checks (one owner specifically praises “Lisa” for being calm with their cats).
• •Thorough explanations during appointments, including guidance on managing concerns “going forward” after a vaccination/health check.
• •A clean, welcoming environment (as described in a recent review).

Services

Services explicitly referenced from the website and/or reviews include

• •24 Hour Emergency Service (stated on the clinic website summary).
• •Annual vaccinations and health check-ups (cat vaccination and health check mentioned).
• •Cat health checks (multiple owners mention bringing cats for checks).
• •Free Lump Check (promoted as an offer on the website text provided).
• •Free health check (promoted as an offer on the website text provided).
• •Wellness screening for £60 (promoted on the website text provided).
• •Pet Health Club® / Pet Health Club® Plus plan (website mentions consultations included as part of a Pet Health Club® Plus plan, without listing plan price in the provided text).

Also noted

• •Veterinary Nurse Training facility (from structured clinic data).

Pricing

• •Wellness screening: £60 (stated in the website text).
• •10% off trusted pet travel with PetAir for registered clients (stated in the website text; no base price provided).

People

Named individuals mentioned in reviews

• •Lisa (vet/practice staff role not specified): praised for being “really good and calm” during cat health checks.
• •Dr Kiera: recommended by a reviewer who enrolled three cats and reports visits “went great.”

Team/reception (roles not individually named)

• •Multiple reviews describe staff who repeat and explain information clearly, including for an owner with hearing loss and learning disabilities, and who answer questions during consultations.
• •A receptionist is specifically thanked in one review following a cat vaccination/health check visit.

Reviews

Google rating: 4.8 stars from 144 reviews. “”

• •Owners frequently mention cats being seen for routine care (health checks and annual vaccinations) and feeling their concerns were addressed during the consultation.
• •Several reviews describe clear explanations and patience, including repeating information and answering questions in a way that supported an owner’s accessibility needs (hearing loss/learning disabilities).
• •The practice environment is described as welcoming and clean, with cats appearing comfortable there.